Returns

IF YOU WISH TO CANCEL OR RETURN YOUR ORDER: Your consumer rights to cancel or return your order:
As a consumer (End User) you have the right to cancel your order within 7 working days from the date of receiving your order for a full refund of the item/s cost excluding our delivery cost and your return postage cost

Under the Distance Selling Regulations for consumers (End Users) you are required to inform us by email or letter of your intention to return the item/s within this 7 day period

The item/s must be returned with all fixings, original packing and any supplied paperwork, manuals or instruction booklets. The item/s must be in re-saleable and perfect condition for us to issue a full refund

Any item/s returned to us that is not in a re-saleable perfect condition will not be refunded in full. We cannot accept any item/s that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged item/s found

The purchaser is required to return the item/s to us at their own expense

Items not or no longer required or ordered in error:
The purchaser is required to return the item/s to us at their own expense. Items not or no longer required will be charged at 25%

Your Business rights to cancel or return your order:
As a Business customer you have the right to cancel your order, however, you do not have the same rights as a consumer
The Distance Selling Regulations for a consumer does not apply to a Business but you are still required to inform us by email or letter of your intention to return the item/s within this 7 day period

The item/s must be returned with all fixings, original packing and any supplied paperwork, manuals or instruction booklets. The item/s must be in re-saleable and perfect condition for us to issue a full refund

Any item/s returned to us that is not in a re-saleable perfect condition will not be refunded in full. We cannot accept any item/s that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged item/s found

The purchaser is required to return the item/s to us at their own expense

Items not or no longer required or ordered in error:
The purchaser is required to return the item/s to us at their own expense. Items not or no longer required will be charged at 25%

Returns address to:
DoorEntryOnline Ltd, Unit D2, London House, Thames Road, Crayford, Kent DA1 4SL

Faulty item/s: (Consumers and Business customers)
In the event of the item/s deemed as faulty please email us immediately with the order number detailing the item/s fault
Please do not send the item/s back without emailing us first
Whilst faults do occur, it is more often than not that incorrect or short circuiting of wiring or heavy handling of connections of the cabling and/or connections, in-experience or non-understanding of the instructions are the main cause/s for the need to return item/s that were dispatched in perfect working order

Any item/s deemed as faulty are required to be sent back to us at the purchasers expense for repair or replacement if required
If the returned item/s is found to be operational upon our tests, a report will be emailed to you together with a test/repair charge of £25.00 + VAT. A re-delivery charge will also be added

DoorEntryOnline Ltd will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from the installation of our products or in-experience of the installer

Replacement of faulty items:
DoorEntryOnline Ltd do not send out advanced replacement items under any circumstances whatsoever, no matter how urgent it maybe. If you require a replacement item/s then you are requested to purchase it via our website in the first instance and we will refund you subject to our Refunds/Returns Policy

Acceptance of receipt of any returned item/s by DoorEntryOnline Ltd is made by signature only for larger items, smaller items can be returned by normal post
Any item/s returned as "Faulty" will be tested and if it is found to be faulty as a result of poor workmanship a new item will be sent to you without question

Refunds:
All refunds are made within 30 days to your original credit or debit card for the full amount of the item/s cost only providing that the item/s is returned in perfect condition (This will not include delivery cost or your return cost)
Any item/s returned that is damaged or have parts missing will not be refunded in full

Items not or no longer required or ordered in error:
The purchaser is required to return the item/s to us at their own expense. Items not or no longer required will be charged at 25%

Warranty:
All item/s purchased are supplied with a manufacturers standard 12 month warranty in addition to DoorEntryOnline Ltd ensuring that goods are supplied free of dirt, damaged materials or defective workmanship. Warranty will not cover any goods found to be misused, forcibly damaged or due to 'Mother Nature'

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DoorEntryOnline Ltd